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Looking to a leader in sourcing innovation, large financial services and insurance companies have turned to NAVICENT for customized business process improvement and sourcing solutions. We've completed major engagements with leading companies in the financial industry and the case studies provided here exemplify a few of the clients for whom we have delivered high-value implementations: Case Study: F10 Multinational Oil & Gas CompanyNAVICENT architected and implemented an offshore sourcing strategy for a credit card service center that reduced transaction costs by more than 70% and improved service levels. Case Study: F50 Multi-Line InsurerWithin extremely aggressive timelines, NAVICENT architected a global sourcing strategy that outsourced over 1,200 FTE's across 8 BPO processes and multiple I/T operations. Paying specific attention to data privacy, security and infrastructure risks, NAVICENT helped to implement this strategy that spanned three countries and engaged the services of multiple providers. Case Study: International Credit Card AssociationNAVICENT developed strategy and blueprint for an IT shared services design addressing complex issues such as business form, governance, accountability, customer service orientation, outsourcing flexibility, performance monitoring, location and pricing. The new design offered more control, pricing transparency, and improved alignment of shared resources with demand from business unit users. |
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